1. What this service is

Vannibel ebuskye provides hosted Bitcoin, Ethereum and USDT wallet balances and lets you swap between them, convert to local currency, deposit and withdraw. Balances held here are recorded by us; this is a custodial service, which means we hold the assets on your behalf.

2. Your account

You must be 18 or older. One person, one account. You are responsible for keeping your password, PIN and device secure. Tell us immediately if you think someone else has access. Your wallet login here is separate from your account on vannibel.com.

3. Verification

We are required to verify who you are before you can withdraw or convert. We may ask for more information at any time, and may limit or suspend an account where we cannot verify it or where we suspect fraud or money laundering.

4. Risk — please read

Crypto asset prices are volatile and can fall sharply. The value of what you hold can go down as well as up, and you may get back less than you put in. We do not give investment advice and nothing in this app is a recommendation to buy or sell. Only hold what you can afford to lose.

5. Transfers are final

Blockchain transactions cannot be reversed. If you send to a wrong address, or to the right address on the wrong network, the funds are lost and nobody — including us — can recover them. Check every address before you confirm.

6. Rates and fees

Prices shown are indicative and come from third-party market data. The rate that applies to a swap or conversion is the one displayed on the confirmation screen at the moment you confirm. Our fee is shown before you confirm; network fees for withdrawals are shown on the withdrawal screen.

7. Limits and availability

Daily limits depend on your verification tier and are shown in the app. We may pause deposits, withdrawals, swaps or conversions for maintenance, security or regulatory reasons. We aim to keep the service available but do not guarantee uninterrupted access.

8. Complaints

Use the “File a Complaint” page in the app. You will get a ticket reference immediately and a response within 24 hours. If you are not satisfied with the outcome, you can escalate to support@vannibel.com.

9. Closing an account

You can close your account from Settings once your balances are zero. We may close or suspend an account where required by law, or where it is being used for fraud or other unlawful activity.

10. Changes

We will tell you in the app before any material change to these terms takes effect. Continuing to use the service after that means you accept the change.